Refund and Returns Policy

Phoneshop Kenya Return and Refund Policy

Returns

Phoneshop Kenya accepts returns of most new and unopened items within 14 days of purchase. To be eligible for a return, the item must be in its original packaging and in resalable condition.

To return an item:

  1. Contact Phoneshop Kenya customer service at [phoneshopkenya2015@gmail.com] or 0720671261 to request a return authorization number (RMA).
  2. Write the RMA number on the outside of the shipping box.
  3. Ship the item to Phoneshop Kenya at the following address:

Phoneshop Kenya ADDRESS:Tom Mboya Street Njengi House Ground Floor, Shop No.18 Next to KCB Bank

Refunds

Once Phoneshop Kenya receives your returned item, it will be inspected to ensure that it is in resalable condition. If the item is approved for a refund, you will receive a full refund of the purchase price, minus any shipping and handling charges. Refunds will be issued to the original form of payment.

Exclusions

The following items are not eligible for return or refund:

  • Opened items
  • Items that have been used or damaged
  • Items that have been modified or customized
  • Items that are on sale or clearance

Please note: Phoneshop Kenya reserves the right to refuse any return or refund that does not meet the requirements of this policy.